Telephone : 02476 46 5959
E-mail : ContactUs@TalkingComs.net
Being confident your I.t. support and management is taken care of, you can get on with doing what you do best - running your business.
Many small to medium sized businesses do not have the luxury of having an IT Professional on site full time but would benefit with the use of right information technology.
TalkingComs offers IT support contracts to allow your business to benefit from the advice, help and guidance an IT manager brings to a company in a cost effective way.
Each service contract will meet your requirements whether you need occasional representation, regular on site support to 24/7 backup.
We offer a unique support guarantee
1. The first time done right promise
You will never pay for one project two times
We believe in doing the job right the first time, every time. If we have to return to fix the same thing, you don't pay.
2. Business Critical Service
TalkingComs guarantees your up time. If your server goes down as a result of our oversight or error there is no charge for the time etc, to bring you back up and prevent the problem from ever occurring again
Have you heard stories like this. You pay a consultant to install a system... the pay him to fix it... then pay it him again to fix it again. While some I.t. companies profit two or three times for 'emergency service', we ensure it doesn't happen in the first place. If we specified, installed. and maintain your systems and it goes down as a result of our errors, oversight, fault etc, we will fix it for free. No matter what it takes, that includes parts, labor, and anything else necessary.
3. Direct dial your I.T support manager 24/7/365
TalkingComs Gold customers will always have direct emergency 24 /7/365 access to your I. T. manager
There's nothing more frustrating than not being able to get hold of your technology provider in an emergency. Even with all the technical communications systems we have in place that ensure that you always get through, there's a chance a call could slip through the net, which is completely unacceptable to us. That's why we give our Gold level customers the direct phone number to your I.T. support manager. That number is the mobile they carry round with them 24 / 7 / 365, the same one that goes on the bed side table. Be confident, you will always get through.
What we do
- Networks, systems and servers
- Firewalls, VPN's and security
- Email and Messaging
- Internet and site-to-site links
- Microsoft Exchange upgrades & migrations
- Multi-OS - Windows XP, 2000, 98
- Guaranteed Response Times & Resolution
- Remote Server & Router/Firewall Administration
- Continuous Remote Server Monitoring
- Online Support Ticketing for fault monitoring and tracking
- Application usage advice and Training
- Hardware parts replacement
- Application usage advice and training
- Backup & Antivirus alert response
- Disaster Recovery Testing
What we promise
3 Step Support Guarantee
- The first time done right promise
- Business Critical Service
- 24/7/365 Support
You can be confident that as Microsoft partners, members of the Chamber of Commerce and listed on Business Links 'Technology Consultants' register you I.T. support is in experienced hands..
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